Refund policy

Thank you for shopping with us. We strive to ensure that every order reaches you in perfect condition.

We only accept returns if the product is damaged, defective, or damaged during shipping.

To be eligible for a return or replacement:

  • You must contact us within 48 hours of receiving your order.

  • The item must be unused and in the same condition in which it was received.

  • The product must be returned in its original packaging with all accessories (if applicable).

  • You must provide your order number or proof of purchase.

  • You must provide clear photos and/or a video showing the damage or defect.

Requests made after 48 hours of delivery will not be eligible for a return, replacement, or refund.

To request a return, please email us at karthikeya.smhs@gmail.com with your order details and supporting photos/videos.

Please do not send any items back without first contacting us. Returns sent without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect size or color selected by the customer

  • Products that have been used, washed, or damaged after delivery

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods, personal care products, or any item that cannot be returned for hygiene reasons

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, notify us within 48 hours by emailing karthikeya.smhs@gmail.com with:

  • Your order number

  • Clear photos of the damaged or incorrect product

  • Photos of the outer packaging

  • An unboxing video (recommended, as it helps us process claims more quickly)

After reviewing your request, we will determine whether you are eligible for a replacement or refund.

Refunds

If your claim is approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at karthikeya.smhs@gmail.com.

Exchanges

We do not offer exchanges for reasons such as size, color preference, or change of mind.

Exchanges are only provided if the item received is damaged, defective, or incorrect, subject to approval after review.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: karthikeya.smhs@gmail.com